Privacy Policy in 1win Casino

Overview

Welcome to the 1win Sri Lanka Privacy Policy. We are dedicated to protecting your personal information and ensuring a secure and transparent online casino experience. This policy explains how we collect, use, store, and protect your data when you access our platform. Our commitment is to uphold your privacy rights and provide you with a safe environment to enjoy our gaming services.

Purpose and Commitment

At 1win Sri-Lanka, we understand the importance of privacy in today’s digital age. This Privacy Policy outlines:

• The types of personal data we collect.
• The methods we use to process and secure your data.
• Your rights regarding your personal information.
• How you can contact us with questions or requests.

We are committed to handling your personal data responsibly and in compliance with applicable data protection laws.

Information Collection

Direct Data Collection

When you sign up or interact with our services, you voluntarily provide us with certain personal information, including:

• Registration Details: Your name, date of birth, address, email address, and telephone number.
• Identification Documents: To verify your identity, we may ask for government-issued ID, proof of address, and other supporting documents.
• Transactional Information: Data related to your deposits, withdrawals, and betting activity.
• Support Communications: Details provided when you contact us via email, chat, or our contact form.

Automatic Data Collection

We also collect information automatically through your use of our website and mobile applications. This includes:

• Device and Technical Information: IP address, device type, operating system, browser type, and usage statistics.
• Cookies and Tracking Data: We use cookies and similar tracking technologies to enhance your experience, analyze site usage, and deliver personalized content.

How We Use Your Information

Service Delivery and Enhancement

The personal data we collect is used to:

• Manage Your Account: Facilitate registration, verify your identity, and handle transactions.
• Improve Our Services: Analyze usage data to enhance the functionality and user experience of our platform.
• Personalize Your Experience: Provide customized offers and information based on your interests and activity.

Communication and Notifications

We use your contact details to keep you informed about:

• Account Updates: Important notifications regarding your account status and changes to our services.
• Promotional Offers: With your consent, send you relevant marketing communications and promotional material.
• Customer Support: Address your inquiries and resolve any issues promptly.

Legal and Compliance Purposes

To ensure a secure and lawful operation, your data is processed for:

• Regulatory Compliance: Adhering to anti-money laundering, responsible gaming, and other legal obligations.
• Fraud Prevention: Monitoring transactions to detect and prevent suspicious or unauthorized activities.
• Record Keeping: Maintaining accurate records for audits, dispute resolution, and legal processes.

Data Security and Protection

Technical and Organizational Measures

We implement robust security measures to safeguard your data:

• Encryption: All sensitive data transmitted between your device and our servers is secured with TLS/SSL encryption.
• Access Controls: Only authorized personnel have access to your personal data, ensuring confidentiality.
• Secure Infrastructure: Our servers are housed in secure facilities with 24/7 monitoring and controlled physical access.
• Regular Audits: We conduct periodic security assessments and vulnerability tests to ensure our systems remain secure.

Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

Your Rights and Choices

Access and Correction

You have the right to access the personal data we hold about you and to request corrections if any information is inaccurate or incomplete. You may update your account details directly through our platform or by contacting our support team.

Data Deletion and Restriction

Under certain circumstances, you may request the deletion or restriction of your personal data. Please note that some data may need to be retained to comply with legal obligations or for legitimate business purposes.

Opting Out

If you no longer wish to receive marketing communications from us, you can opt out at any time by following the unsubscribe instructions in our emails or contacting our support team.

Data Sharing and Third-Party Disclosures

Sharing with Service Providers

We may share your personal data with trusted third parties who assist us in operating our website and processing transactions. These service providers are contractually obligated to maintain the confidentiality and security of your data.

Legal Disclosures

Your data may be disclosed to comply with legal requirements, such as:

• Law Enforcement: Responding to subpoenas, court orders, or legal investigations.
• Regulatory Authorities: Meeting obligations related to anti-money laundering and responsible gaming regulations.

International Transfers

In some cases, your data may be transferred to countries outside Sri-Lanka. We ensure that adequate safeguards are in place to protect your personal information during such transfers.

Updates to This Privacy Policy

This Privacy Policy may be revised periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by updating the date at the top of the policy and, when appropriate, by sending direct notifications. We encourage you to review this policy regularly.